Starwood Hotels & Resorts
- Employees in region:
- 604
- Sector:
- Hospitality, Entertainment, Recreation, & Travel
- HQ location:
- White Plains, NY
Top Workplace
’10, ’11, ’12
’10, ’11, ’12
About Starwood Hotels & Resorts
Starwood Hotels & Resorts is the parent company of 9 innovative lifestyle hotel brands - Sheraton, Westin, Four Points by Sheraton, W Hotels, The Luxury Collection, St. Regis, Le Meridien, Aloft and Element. With 1100 hotels in nearly 100 countries, Starwood has the most globally diverse portfolio in the lodging industry. Starwood operates 9 customer contact centers across the globe, including 4 in North America, which annually handle more than 15 million calls, 2 million emails and 100,000 chats from our loyalty program members and other guests.
Coaching and development are organizational priorities. It's important that our Supervisors provide coaching at least once a week to each of their Associates. Almost all of the senior leaders in our center began their careers in entry-level positions, highlighting our commitment to promoting from within. Our company values are Do the Right Thing, Go the Extra Step and Play as a Team, and all of our decisions at the corporate and local levels are made within the framework of these values.
What employees say
“I am able to help people reach their goals. It is very rewarding to see an associate that I have trained become a supervisor or simply advance in the company.”
“I feel like I am valued, and I have a sense of accomplishment after each and every day. I work from home, and I am trusted to perform at my best daily.”
“I have the best job in the world with the best people in the world. The encouragement to be creative is strong and I always feel valued as an employee.”
“The devotion the company shows to its employees. Starwood goes above and beyond to make the atmosphere at the workplace great!”
“They truly respect and care about their associates.”
“The positive growth and decisions within the company have increased my confidence in the company's future which, in turn, gives me confidence I can grow and continue my career with Starwood.”